Shipping policy

Shipping Destinations

PetsMeGo currently ships to addresses within the United States.

Order Processing

Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Rates

• Orders of $50 or more qualify for free standard shipping.
• Orders under $50 are charged a flat standard shipping fee of $6.99.

The qualifying order value is calculated after discounts and before shipping charges.

Estimated Delivery Time

Standard delivery typically takes 5–8 business days after the order has been processed.

Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, holidays, high order volumes, or other circumstances outside our control.

Order Tracking

When your order ships, you will receive a confirmation email containing tracking information. Please allow up to 48 hours for the tracking status to update.

Multiple Shipments

Some orders may be shipped in separate packages or arrive on different days. You will not be charged additional shipping fees when an order is divided into multiple shipments.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. If you notice an error after placing an order, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing.

Delayed, Lost, or Damaged Packages

If your package is significantly delayed, arrives damaged, or the tracking information indicates delivery but you have not received it, please contact the PetsMeGo support team through our Contact page. Include your order number and the email address used during checkout so we can assist you.

Questions

If you have any questions about shipping or your order, please contact us through our Contact page. We usually respond within 1–2 business days.