Refund policy

30-Day Return Policy

You may request a return within 30 days after receiving your order.

To be eligible for a return, the item must be unused, unworn, and in the same condition in which it was received, with its original packaging, accessories, and tags. A receipt or proof of purchase is also required.

Starting a Return

To request a return, email us at support@petsmego.com and include:

• Your order number
• The email address used during checkout
• The reason for the return
• Photos or a short video if the item is damaged, defective, or incorrect

If your return is approved, we will provide return instructions and the appropriate return address. Returns may need to be sent to different locations depending on the product.

Do not return an item to the address shown on the original package and do not send a return without prior authorization. Unauthorized returns might not be accepted or refunded.

Return Shipping

If you are returning an item because you changed your mind, ordered the wrong item, or no longer want it, you are responsible for the return shipping cost. Original shipping charges are non-refundable.

If the item arrived damaged, defective, or incorrect, PetsMeGo will cover the approved return or replacement costs.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us at support@petsmego.com as soon as possible and preferably within 7 days of delivery.

Please include clear photos or a short video showing the item, packaging, shipping label, and reported issue. We will review the request and offer an appropriate solution, which may include a replacement, partial refund, or full refund.

Non-Returnable Items

We cannot accept returns for:

• Items that have been used, damaged, altered, washed, or assembled after delivery
• Opened pet grooming, hygiene, or personal-care products
• Consumable or perishable products
• Gift cards
• Items marked as final sale
• Items returned without prior authorization

If you are unsure whether an item is eligible for return, contact us before sending it.

Exchanges

We do not offer direct exchanges. The fastest way to receive a different item is to return the original item and place a new order after the return has been approved.

Order Cancellations

If you need to cancel or change an order, contact us at support@petsmego.com as soon as possible.

We cannot guarantee cancellation after an order has entered processing or has been submitted to the fulfillment provider. If the order can no longer be cancelled, you may request a return after receiving it, subject to this policy.

Refunds

We will notify you after the returned item has been received and inspected. If the refund is approved, it will be issued to your original payment method within 10 business days.

Your bank or credit card provider may require additional time to process and display the refund. If more than 15 business days have pa