Contact information

CONTACT INFORMATION

Need help with a product, order, delivery, return, or refund? The PetsMeGo support team is ready to assist you.

Business Information

Trading name: PetsMeGo
Email: support@petsmego.com
Business location: Halifax, Nova Scotia, Canada
Website: https://petsmego.com

Customer Support

For order-related questions, please include your order number and the email address used during checkout. This will help us locate your order and respond more quickly.

We normally respond to customer inquiries within 1–2 business days.

Returns

Do not send returns without contacting us first. Approved returns may need to be sent to different locations depending on the product. Return instructions and the appropriate return address will be provided after your request has been reviewed.

To request a return, contact support@petsmego.com and review our Refund Policy at https://petsmego.com/policies/refund-policy.